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Professional support

Manticore offers four support options

Take a gander with our intro package and see how powerful Manticore Search is
The starter kit package. Suitable for development stages or non-critical deployments.
For production deployments which require Hot Bug fixes and faster response times.
Enterprise SLA
Mission-critical deployments with 24/7/365 coverage.
Manticore Search SupportYesYesYesYes
Sphinx Search SupportYesYesYesYes
Support on GithubYesYesYesYes
Support on ForumYesYesYesYes
Public Slack YesYesYesYes
Dedicated SlackNoNoYesYes
Email SupportNoYesYesYes
Phone SupportNoOptionalYesYes
Number of IncidentsN/AUnlimitedUnlimitedUnlimited
Support HoursNot guaranteedBusiness hours24/724/7
Severity 1 Response TimesNo SLA4 hours60 minutes30 minutes
Severity 2 Response TimesNo SLA24 hours60 minutes 60 minutes
Severity 3 Response TimesNo SLA48 hours4 hours4 hours
Severity 4 Response TimesNo SLA48 hours24 hours24 hours
SLA Money Back GuaranteeNoNoNoYes
Technical Account ManagerNoNoYesYes
Number of ContactsN/A510Unlimited
Installation and Configurationon forumYesYesYes
Index Designon forumYesYesYes
Query Design: Tuning, Performanceon forumYesYesYes
Performance Audit and Optimization (Report and Assistance) NoNoYesYes
Search Quality NoNoYesYes
HA and ScalabilityNoNoYesYes
Data Migration to Manticore SearchNoNoYesYes
Hot Bug Fixes (Sphinx Search and Manticore Search)NoNoYesYes
Custom Branch Maintenance and Support NoNoNoYes
Custom feature requestNoNoNoYes


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